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+91 98765 43210
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support@geetaappliances.com
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Terms & Conditions
Geeta Home Appliances, having its principal place of business/headquarters at Vijayawada, Andhra Pradesh, India (hereinafter referred to as "Geeta Home Appliances," "Geeta," "we," "us," or "our") owns, operates, manages, or facilitates the Website [www.geetahomeappliances.com] ("Website"), through which we provide information regarding our products, services, customer support, dealer/distributor network and, where applicable, facilitate the sale and purchase of products and services listed on the Website.
The term "User," "you," or "your" means any person who accesses, browses, registers on, or otherwise uses the Website or avails any service or functionality made available through the Website.
By accessing, browsing, registering on, or using the Website or any service provided through it, you acknowledge that you have read, understood and agreed to be bound by these Terms of Use ("Terms"). If you do not agree with these Terms, please do not use or access the Website.
These Terms may be amended or updated from time to time. Your continued use of the Website after any such modification shall constitute your acceptance of the revised Terms.
1. USE OF THE WEBSITE
The Website is intended to provide information about Geeta Home Appliances, its products, product specifications, features, pricing (where applicable), warranty information, customer support, dealer/distributor network, service facilities, promotional activities and other related services.
Where online purchasing is enabled, the Website may allow Users to place orders for products at the prices displayed on the Website, subject to product availability, serviceable locations, applicable taxes, delivery charges and other applicable conditions.
Geeta Home Appliances reserves the right to modify, suspend, discontinue or restrict any portion the Website or any service offered through it at any time, without prior notice.
2. ELIGIBILITY
By using the Website, you represent that you are legally competent to enter into a binding agreement under applicable Indian law.
Persons below the age of 18 years may use the Website only under the supervision and involvement of a parent or legal guardian.
If you are accessing or using the Website on behalf of a company, firm, organisation or other legal entity, you represent that you have the authority to bind such entity to these Terms.
3. REGISTRATION AND USER ACCOUNT
Certain features or services of the Website may require you to register or create an account.
You may be required to provide information such as your name, mobile number, email address, delivery address and other relevant information.
You agree that:
- The information provided by you shall be true, accurate, current and complete.
- You shall maintain and promptly update your information whenever required.
- You shall keep your account credentials confidential.
- You shall not share your login credentials with any unauthorised person.
- You shall immediately notify Geeta Home Appliances if you suspect any unauthorised access or use of your account.
You shall be responsible for activities carried out through your account where such activities result from your failure to maintain the confidentiality of your account information.
Geeta Home Appliances reserves the right to suspend, restrict or terminate an account where we reasonably believe that the account has been used in violation of these Terms or applicable law.
4. COMMUNICATIONS
By providing your contact information and using the Website, you may receive communications relating to:
- Orders and purchases;
- Delivery and shipping;
- Warranty and service requests;
- Product registration;
- Customer support;
- Account-related activities;
- Important Website or service notifications; and
- Other communications necessary for providing our services.
Where applicable and subject to your choices and applicable law, you may also receive promotional communications regarding products, offers, campaigns and other activities of Geeta Home Appliances.
You may opt out of promotional communications by following the unsubscribe or opt-out instructions provided in such communication.
5. PRODUCTS AND PRODUCT INFORMATION
Geeta Home Appliances makes reasonable efforts to ensure that product information displayed on the Website is accurate and up to date.
However, product photographs, colours, dimensions, packaging, designs, illustrations and other visual representations may vary slightly from the actual product due to photography, screen settings, manufacturing updates, packaging changes or other factors.
Product specifications, models, features, colours and availability may be changed or discontinued by Geeta Home Appliances without prior notice.
Where a product is sold through authorised dealers, distributors, marketplaces or other third-party channels, the terms applicable to such transaction may additionally apply.
6. PRICING AND ORDERS
Where online purchasing is available, prices displayed on the Website may be subject to change without prior notice.
The final price payable by the User may include applicable taxes, delivery charges, handling charges or other charges, as displayed at the time of purchase.
Placing an order does not necessarily constitute final acceptance of the order. Geeta Home Appliances reserves the right to accept, reject, cancel or modify an order in circumstances including, but not limited to:
- Product unavailability;
- Incorrect pricing or product information;
- Errors in the order;
- Payment-related issues;
- Delivery limitations;
- Suspected fraudulent transactions;
- Violation of these Terms; or
- Any other legitimate business or legal reason.
If an order is cancelled after payment has been received, any eligible refund shall be processed in accordance with the applicable refund or cancellation policy.
7. DELIVERY
Delivery availability depends on the serviceable location, product availability, logistics conditions and other factors.
Any delivery timelines displayed on the Website are estimates unless expressly stated otherwise.
Geeta Home Appliances shall not be responsible for delays caused by circumstances beyond its reasonable control, including transportation disruptions, natural events, strikes, government restrictions, public emergencies, technical failures or other force majeure events.
The User is responsible for providing a complete and accurate delivery address and contact information.
8. RETURNS, REPLACEMENTS AND CANCELLATIONS
Returns, replacements and cancellations, where applicable, shall be governed by the Return, Replacement and Cancellation Policy published on the Website.
Certain products may have specific eligibility conditions relating to returns or replacements, including product condition, packaging, proof of purchase, warranty status or time limits.
Users are encouraged to inspect products upon delivery and report any applicable damage, shortage, manufacturing defect or other issue within the period specified under the applicable policy.
Nothing in these Terms shall be interpreted as excluding any rights available to consumers under applicable Indian law.
9. WARRANTY AND AFTER-SALES SERVICE
Certain Geeta Home Appliances products may be covered by a manufacturer's warranty, subject to the applicable warranty terms and conditions.
Warranty coverage, duration, exclusions and service procedures may vary depending on the product.
Warranty claims may require proof of purchase, product details, serial number, warranty card or other relevant information.
The warranty does not necessarily cover damage resulting from misuse, negligence, unauthorised repair or modification, improper installation, normal wear and tear, accidents, external damage or any other exclusion specified in the applicable warranty terms.
For service assistance, Users may contact Geeta Home Appliances through the customer-care/service channels provided on the Website.
10. LICENSE AND ACCESS TO THE WEBSITE
Geeta Home Appliances grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Website for lawful personal and informational purposes, subject to these Terms.
You shall not:
- Copy, reproduce or commercially exploit Website content without permission;
- Resell or commercially exploit information obtained from the Website;
- Systematically collect product listings, descriptions, prices or other Website information;
- Use robots, spiders, crawlers, scraping tools or similar technologies to collect Website data without our prior written permission;
- Create a database or competing service using Website content;
- Modify, distribute, publish or reproduce Website content without authorisation; or
- Use the Website for any unlawful or unauthorised purpose.
11. INTELLECTUAL PROPERTY
All content available on the Website, including but not limited to:
- Geeta Home Appliances name and brand identity;
- Logos and trademarks;
- Product names and designs;
- Photographs and videos;
- Graphics and illustrations;
- Product descriptions;
- Text and written material;
- Website layout and design;
- Software and code; and
- Other original materials
are owned by or licensed to Geeta Home Appliances and are protected under applicable intellectual property laws.
Nothing contained in these Terms grants you ownership of any intellectual property belonging to Geeta Home Appliances.
You may not reproduce, modify, publish, distribute, transmit, sell, create derivative works from, or commercially exploit any Website content without prior written permission from Geeta Home Appliances.
12. USER-GENERATED CONTENT
Where the Website permits Users to submit reviews, feedback, comments, photographs, suggestions or other content ("User Content"), you remain responsible for the content submitted by you.
You represent that your User Content:
- Is truthful and not misleading;
- Does not violate any applicable law;
- Does not infringe the rights of another person or entity;
- Does not contain malicious software;
- Does not contain defamatory, obscene, threatening or unlawful material; and
- Does not violate the privacy or intellectual-property rights of another person.
By submitting User Content, you grant Geeta Home Appliances a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, adapt and distribute such content for legitimate business, marketing, promotional, service and communication purposes, subject to applicable law.
Geeta Home Appliances reserves the right to remove or refuse User Content that it reasonably considers inappropriate, unlawful, misleading or inconsistent with these Terms.
13. PROHIBITED ACTIVITIES
You shall not use the Website to:
- Violate any applicable law or regulation;
- Attempt to gain unauthorised access to the Website or its systems;
- Introduce viruses, malware, bots or other harmful code;
- Interfere with the security or operation of the Website;
- Conduct unauthorised vulnerability testing or probing;
- Scrape or extract Website information without permission;
- Impersonate another person or entity;
- Submit false or misleading information;
- Engage in fraud or fraudulent transactions;
- Upload unlawful, defamatory, obscene or harmful material;
- Infringe intellectual-property rights;
- Harass, threaten or abuse employees, representatives, dealers, service personnel or other Users; or
- Use the Website for any purpose prohibited by these Terms or applicable law.
Geeta Home Appliances reserves the right to restrict or terminate access where it reasonably believes that a User has engaged in prohibited activity.
14. THIRD-PARTY LINKS AND SERVICES
The Website may contain links to third-party websites, applications, payment gateways, marketplaces, logistics providers or other services.
Such third-party services may be governed by their own terms and privacy policies.
Geeta Home Appliances does not control and is not responsible for the content, availability, security, policies or practices of third-party websites or services.
Accessing any third-party website or service is at your own discretion and risk.
15. DISCLAIMER
The Website and its content are provided on an "as is" and "as available" basis, except where otherwise expressly provided in writing or required by applicable law.
While Geeta Home Appliances makes reasonable efforts to maintain accurate information, we do not guarantee that the Website will always be available, uninterrupted, or free from technical defects.
Nothing in these Terms shall limit any warranty or consumer right that cannot lawfully be excluded under applicable law.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Geeta Home Appliances and its directors, officers, employees, representatives, affiliates, service providers and agents shall not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of or inability to use the Website.
However, nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited under applicable law.
17. INDEMNIFICATION
You agree to indemnify and hold harmless Geeta Home Appliances, its affiliates, directors, officers, employees, representatives, agents and service providers against claims, losses, liabilities, damages, costs and expenses arising from:
- Your violation of these Terms;
- Your unlawful use of the Website;
- Your breach of applicable law;
- Your infringement of third-party rights; or
- Your User Content or other material submitted by you.
18. FORCE MAJEURE
Geeta Home Appliances shall not be responsible for any delay, interruption or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.
19. TERM AND TERMINATION
These Terms shall remain effective while you use or access the Website.
Geeta Home Appliances may suspend or terminate your access to the Website or any account where:
- You breach these Terms;
- You provide false or misleading information;
- Your activities violate applicable law;
- Your activities may cause harm to Geeta Home Appliances or other Users; or
- Termination is otherwise reasonably necessary for legal, security or operational reasons.
You may stop using the Website at any time. Termination shall not affect any rights, obligations or liabilities that accrued before termination.
20. GRIEVANCE REDRESSAL
Geeta Home Appliances is committed to addressing consumer complaints and grievances in a fair and timely manner.
For complaints or grievances relating to products, orders, services, Website access or other matters, you may contact our Grievance Officer through the details provided below:
Grievance Officer
Address: Geeta Home Appliances, Vijayawada, Andhra Pradesh, India.
Email: support@geetahomeappliances.com
21. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of India.
Subject to applicable consumer-protection laws and the jurisdiction of competent statutory authorities and courts, disputes arising out of or relating to these Terms or the Website shall be subject to the jurisdiction of the competent courts at Vijayawada, Andhra Pradesh, India.
Nothing in this clause shall prevent a consumer from exercising any statutory right or remedy available under applicable law.
22. AMENDMENTS
Geeta Home Appliances may modify or update these Terms from time to time.
The latest version shall be made available on the Website with the applicable "Last Updated" date.
Users are encouraged to periodically review these Terms. Continued use of the Website following an update shall constitute acceptance of the revised Terms, to the extent permitted by applicable law.
23. SEVERABILITY
If any provision of these Terms is determined by a competent authority or court to be invalid, unlawful or unenforceable, such provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.
The remaining provisions shall continue to remain in full force and effect.
24. WAIVER
Failure by Geeta Home Appliances to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future.
Any waiver shall be effective only to the extent expressly granted.
25. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Warranty Policy, Return/Replacement/Cancellation Policy and any other policies expressly incorporated into the Website, constitute the understanding governing your use of the Website.
Where specific terms apply to a particular product, service or transaction, those specific terms shall apply to the extent of any inconsistency.
Privacy Policy
1. PRIVACY AND PERSONAL INFORMATION
During your use of the Website, Geeta Home Appliances may collect information such as your name, mobile number, email address, delivery address, account information, transaction details, service requests and other information necessary to provide our services.
We will handle personal information in accordance with our Privacy Policy and applicable Indian law.
Our Privacy Policy explains how personal information may be collected, used, stored, processed and disclosed.
By using the Website, you acknowledge that you have read and understood the applicable Privacy Policy.
India's Digital Personal Data Protection Act, 2023 provides the statutory framework concerning processing of digital personal data, subject to its commencement and applicable provisions.
Shipping & Delivery
Delivery Timelines
Delivery availability depends on the serviceable location, product availability, logistics conditions and other factors. Any delivery timelines displayed on the Website are estimates unless expressly stated otherwise.
Delays Beyond Our Control
Geeta Home Appliances shall not be responsible for delays caused by circumstances beyond its reasonable control, including transportation disruptions, natural events, strikes, government restrictions, public emergencies, technical failures or other force majeure events.
Delivery Address
The User is responsible for providing a complete and accurate delivery address and contact information to ensure timely and successful delivery.
Order Acceptance
Placing an order does not necessarily constitute final acceptance of the order. Geeta Home Appliances reserves the right to accept, reject, cancel or modify an order due to product unavailability, incorrect pricing, delivery limitations, suspected fraudulent transactions or other legitimate reasons.
Returns & Refunds
Returns, Replacements & Cancellations
Returns, replacements and cancellations, where applicable, shall be governed by the Return, Replacement and Cancellation Policy published on the Website.
Certain products may have specific eligibility conditions relating to returns or replacements, including product condition, packaging, proof of purchase, warranty status or time limits.
Inspecting Your Order
Users are encouraged to inspect products upon delivery and report any applicable damage, shortage, manufacturing defect or other issue within the period specified under the applicable policy.
Refund Processing
If an order is cancelled after payment has been received, any eligible refund shall be processed in accordance with the applicable refund or cancellation policy.
Nothing in this policy shall be interpreted as excluding any rights available to consumers under applicable Indian law.
Warranty & Service
Warranty Coverage
Certain Geeta Home Appliances products may be covered by a manufacturer's warranty, subject to the applicable warranty terms and conditions. Warranty coverage, duration, exclusions and service procedures may vary depending on the product.
Making a Claim
Warranty claims may require proof of purchase, product details, serial number, warranty card or other relevant information.
What's Not Covered
The warranty does not necessarily cover damage resulting from misuse, negligence, unauthorised repair or modification, improper installation, normal wear and tear, accidents, external damage or any other exclusion specified in the applicable warranty terms.
Need Service Assistance?
For service assistance, Users may contact Geeta Home Appliances through the customer-care/service channels provided on the Website.