Terms & Conditions

Geeta Home Appliances, having its principal place of business at Vijayawada, Andhra Pradesh, India ("Geeta," "we," "us," "our") operates the Website [www.geetahomeappliances.com], providing product information, customer support, dealer network details and, where applicable, online sale of products.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Use of the Website

The Website provides information about our products, specifications, pricing, warranty, support and dealer network. Where enabled, it allows Users to place orders subject to availability, serviceable locations, taxes and delivery charges. We may modify, suspend or restrict the Website at any time without prior notice.

2. Eligibility

You must be legally competent to enter a binding agreement under Indian law. Users under 18 may use the Website only under parental or guardian supervision. If acting on behalf of an entity, you confirm you have authority to bind it.

3. Registration and User Account

Certain features require an account with accurate name, contact and address details. You are responsible for keeping login credentials confidential and must notify us of any unauthorised use. We may suspend accounts used in violation of these Terms.

4. Communications

By using the Website you may receive communications about orders, delivery, warranty, service requests, product registration and account activity, and — subject to your choices — promotional messages you can opt out of anytime.

5. Products and Product Information

We make reasonable efforts to keep product information accurate. Photos, colours and packaging may vary slightly from the actual product. Specifications and availability may change without notice.

6. Pricing and Orders

Prices may change without notice and may exclude taxes, delivery or handling charges shown at checkout. We reserve the right to accept, reject, cancel or modify orders for reasons including unavailability, pricing errors, delivery limitations or suspected fraud.

7. Delivery

Delivery timelines are estimates dependent on location, product availability and logistics. We are not responsible for delays from circumstances beyond our reasonable control. Users must provide accurate delivery details.

8. Returns, Replacements and Cancellations

Governed by our Return, Replacement and Cancellation Policy. Eligibility may depend on product condition, packaging, proof of purchase or time limits. Nothing here excludes rights available under applicable Indian consumer law.

9. Warranty and After-Sales Service

Certain products carry a manufacturer's warranty, subject to applicable terms. Claims may require proof of purchase and product details. Warranty excludes damage from misuse, unauthorised repair, normal wear or accidents.

10. License and Access to the Website

We grant a limited, non-exclusive, revocable right to access the Website for lawful personal use. You may not scrape, resell, systematically collect, or build a competing service from Website content.

11. Intellectual Property

All Website content — brand identity, logos, product designs, photos, text, layout and code — is owned by or licensed to Geeta Home Appliances and protected under applicable IP law. No rights are granted to you beyond using the Website as intended.

12. User-Generated Content

If you submit reviews or other content, you confirm it is truthful, lawful and non-infringing. You grant us a licence to use it for legitimate business and marketing purposes, and we may remove content that violates these Terms.

13. Prohibited Activities

• Violating applicable law or attempting unauthorised access
• Introducing malware or interfering with Website security
• Scraping data or impersonating another person
• Submitting false information or engaging in fraud
• Infringing intellectual property or harassing others

14. Third-Party Links and Services

The Website may link to third-party sites, payment gateways or logistics providers governed by their own terms. We are not responsible for third-party content or practices.

15. Disclaimer

The Website is provided "as is" and "as available," except where a warranty or right cannot lawfully be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses from use of the Website, except where such limitation is prohibited by law.

17. Indemnification

You agree to indemnify Geeta Home Appliances against claims arising from your breach of these Terms, unlawful use of the Website, or infringement of third-party rights.

18. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

19. Term and Termination

We may suspend or terminate access for breach of these Terms, false information, or unlawful activity. You may stop using the Website at any time; termination does not affect prior accrued rights or obligations.

20. Grievance Redressal

For complaints, contact our Grievance Officer:

21. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to consumer-protection law, disputes are subject to the jurisdiction of the courts at Vijayawada, Andhra Pradesh.

22. Amendments

We may update these Terms from time to time; the latest version is posted here with a "Last Updated" date. Continued use constitutes acceptance of the revised Terms.

23. Severability

If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary, and the rest of the Terms remain in effect.

24. Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

25. Entire Agreement

These Terms, together with our Privacy Policy, Warranty Policy and Return Policy, form the complete agreement governing your use of the Website.